I have been eating lunch at Chipotle 4-5 times a week ever since retiring. What can I say? The food is health and tasty and reasonably priced. Until recently, this has required a 36-minute round-trip excursion to Waltham, often coupled with a visit to Home Depot for project supplies. When a new Chipotle opened here in Concord, I was thrilled by the prospect of saving 20 minutes of driving time for each visit. Regrettably, the efficiency of the new restaurant has been quite poor. Initially, I chalked it up to the new staff learning the ropes. Unfortunately, I have seen no improvements, and now that demand has grown, the slow service has become a real problem. Today, I ordered in advance online hoping to avoid the in-store delay. It took 33 minutes to fill my order! Because I am invested in the success of the Concord location, I wrote an e-mail to Chipotle’s CEO to make him aware of my experiences at the restaurant. He responded within minutes promising to look into the situation and get back to me. I am left hopeful that improvements will be made and impressed by a leader who takes customer feedback so seriously.