I worked with Kyle this weekend to help resolve the frozen pipe problem at his home in Medford. We have a multi-phase plan to address the issue. With any luck, we will be able to fix the problem before advancing to the progressively more invasive phases. Phase one involved taking down a kitchen wall cabinet and removing the drywall behind it. This allowed us to inspect the most suspect area where a great number of water pipes come into close contact with the cinder block outside wall of the basement. Opening up the wall allowed us to figure out where all the water lines run, a critical first step for further work. We replaced the wall cabinet but not the insulation. While this increases the amount of lost heat to the outside, it exposes the water lines to more of the interior warmth. When the weather improves, we will add insulation to the outside of the house to regain the lost efficiency and further increase the water line temperatures.