It took me a moment to connect the automated UPS delay notification I received with the tragic plane crash of flight 2976 in Louisville, KY, on November 4th. It appears that a catastrophic engine failure on takeoff caused the crash, which killed the 3 person crew, 9 people on the ground, with another 12 missing and presumed dead. My heart goes out to the families and friends of all who have been impacted by this horrific accident. I also feel guilty that a package for me was processed through the UPS Worldport facility in Louisville while workers there were grieving for their community and lost colleagues. I can only imagine how difficult it must be to return to business as usual after such a tragic event. When my package arrives, one of 22.4 million per day delivered by UPS, I hope to greet the driver and share my condolences and appreciation for the work they do.